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Russian Lucy: Hello! Could you please tell me how to install the new software version?
MARKKONG MARK: May I have your name and email address, as well as photos of your quantum analyzer and accessories?
Russian Lucy: Leonid.
MARKKONG MARK: Please take more photos, including the USB key. The download link for the Quantum Resonance Magnetic Analyzer software has been sent to you. Please download, extract, install, and run it.
I’m not sure if your USB key supports our software, but you can try.
Russian Lucy: It’s giving me an error ((. It says something like “Dongle not found.” I installed the program itself, but when I open it, this window pops up.
MARKKONG MARK: Your USB key does not support our original software. Most likely, it’s a counterfeit.
Our genuine devices support versions from 3.0.0 up to 2025, with over 50 versions continuously updated. We’ve provided hardware technical support for 14 years, keeping up with Windows OS updates—Windows XP, Windows 7, Windows 8, Windows 10, and Windows 11.
Counterfeit products only copy one of our versions and cannot update the software to match the Windows system.
Russian Lucy: It’s not counterfeit. We’ve been using it for about 2 years. The software was installed before, but we replaced the computer since then. The previous version was Russian 2021.4.